Why is BT charging me for services that they tell me are free/included?

I prepaid for an entire year of line rental and only use it for DSL; so compare:

Screen Shot 2013-11-24 at 20.45.45

With:

Screen Shot 2013-11-24 at 20.50.12

And:

Screen Shot 2013-11-24 at 20.52.05

…when, further, I saw this happening a few months ago (July? August?) and unsubscribed from those services; as I see it, I should not be being billed anything either because I unsubscribed from the services, or simply because I am promised that I “get the features with no extra cost”.

This is misrepresentation.

2 thoughts on “Why is BT charging me for services that they tell me are free/included?

  1. Gary Sereno

    Had the same – small print for the bits I want requires me to make a chargeable call some thing like 2 times a month ….

    Reply
  2. Alex B

    I had the same issue; I called up and they fixed up my account.

    I guess the original CS person hadn’t set up my account properly (possibly on bad will hoping I wouldn’t notice or complain).

    Reply

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