“Thank you for calling Soverain technical support,” says Wolanyck, if you press option 2. “If you are a current customer and have a tech support question, please call us at 1-888-884-4432, or e-mail us at email@example.com.” That number, like the “customer support” number on Soverain’s contact page, has been disconnected.
Soverain isn’t in the e-commerce business; it’s in the higher-margin business of filing patent lawsuits against e-commerce companies. And it’s been quite successful until now. The company’s plan to extract a patent tax of about one percent of revenue from a huge swath of online retailers was snuffed out last week by Newegg and its lawyers, who won an appeal ruling [PDF] that invalidates the three patents Soverain used to spark a vast patent war.